Question 1

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time through your customer portal. Cancellation takes effect immediately and you retain access to Premium features until the end of your current billing period. We offer a 7-day money-back guarantee if you encounter a technical issue we cannot resolve.

Question 2

How does AI hashtag generation work?

Accepted Answer

Our AI-powered hashtag generator analyzes your text content and generates 15 relevant, high-performing hashtags tailored to your message. The AI understands context, tone, and platform best practices to suggest hashtags that can help increase your post visibility and engagement.

Question 3

What happens if I reach the 500 AI requests limit per month?

Accepted Answer

If you reach your monthly limit of 500 AI hashtag generation requests, you'll need to wait until the next billing cycle for your quota to reset. Your other Premium features (saved texts, templates, hashtag lists) remain fully accessible. You can track your usage anytime in your Dashboard.

Question 4

Do my saved texts remain after cancellation?

Accepted Answer

When you cancel your Premium subscription, your saved texts, templates, and hashtag lists will be retained for 30 days after your subscription ends. This gives you time to export or copy any important content. After 30 days, this data will be permanently deleted as per our data retention policy.

Question 5

Can I switch from monthly to annual billing later?

Accepted Answer

Yes, you can upgrade from monthly to annual billing at any time through your customer portal. The system automatically applies a prorated credit for the unused portion of your monthly subscription. For example, if you switch halfway through your month, you'll only pay the adjusted difference.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through Freemius. You can change your payment method at any time in your customer portal.

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